Agree monitoring priorities
We document locations, cameras, escalation contacts and incident categories.
Always-on store oversight
See risk.
Act faster.
Remote surveillance support that helps multi-location retailers identify unusual activity, document incidents and escalate the right information without delay.
Operations onlineUSA · Canada · UK · Australia
FLUXIFY SUPPORTOperations online · 24/7
Service scope
Continuous visibility for every location.
Fluxify works with your existing CCTV environment to monitor agreed locations and workflows. The objective is practical: maintain visibility, recognise exceptions and help your team respond with clear information.
✓
24/7 CCTV monitoringOngoing observation of agreed cameras and locations.
✓
Suspicious activity detectionAttention to unusual customer, employee or after-hours
activity.
✓
Immediate escalationPrompt notification through the communication route agreed
with your team.
✓
Safety issue awarenessObservation of incidents that may affect staff, customers or
property.
✓
Sales-floor monitoringOperational visibility into floor activity when included in
scope.
✓
Incident documentationClear notes, timestamps and escalation context for
follow-up.
What you receive
Clear deliverables.
Visible ownership.
Exact formats, systems and frequency are agreed during onboarding.
| Deliverable | Purpose |
|---|---|
| Live monitoring | Continuous or scheduled coverage based on operating needs. |
| Incident alerts | Structured notifications with relevant context. |
| Daily summaries | Activity and exception reporting when required. |
| Playback support | Review of recorded footage for authorised investigations. |
How it works
Structured from day one.
Build the coverage plan
Coverage windows and reporting routes are aligned to each operation.
Maintain active oversight
The team observes, records and escalates according to the approved SOP.
Improve the workflow
Recurring patterns and response quality can be reviewed with management.
Common questions
Before we begin.
Do you install CCTV systems?
Fluxify provides remote monitoring and operational support. Hardware installation can be coordinated separately when agreed.
Can coverage follow our store hours?
Yes. Monitoring can be aligned with store hours, after-hours coverage or a broader 24/7 operating model.
How are incidents escalated?
Escalation contacts, channels and severity levels are agreed during onboarding and documented in the operating procedure.
Connected services
One partner across operations.
Start a conversation
Ready for less to manage?
Tell us where operations feel heavy. We will map the work, define ownership and recommend a practical support model.